Trust and transparency

Privacy Policy

Last reviewed:

This policy explains how 28 Thurlow Road Limited handles personal information when you visit our website, contact us, or use our services.

1. Information we collect

We may receive information you choose to provide, such as your name, work email address, telephone number, organization details, and the contents of your enquiry. We also receive limited technical information, including browser type, device information, approximate location, and pages viewed, when this is needed to operate and protect the website.

2. How we use information

We use personal information to respond to enquiries, provide requested services, maintain business communications, improve our website and services, prevent misuse, and meet applicable legal or contractual obligations. We do not use personal information for purposes incompatible with these purposes without providing appropriate notice.

3. Legal grounds and choices

Where required by applicable data protection laws, we process information on the basis of consent, performance of a contract, legitimate business interests, or compliance with a legal obligation. Where processing relies on consent, you may withdraw it at any time. Withdrawal does not affect earlier processing.

4. Sharing and service providers

We may share information with carefully selected providers that support hosting, communications, security, analytics, administration, or professional services. They may process information only for the purposes we authorize. We may also disclose information where necessary to protect rights, safety, or comply with a lawful request. We do not sell personal information.

5. International transfers

Some providers may process information in a country different from the one where you live. When this occurs, we use safeguards required by applicable data protection laws and take reasonable steps to ensure appropriate protection.

6. Retention and security

We retain information only for as long as reasonably necessary for the purposes described here, including legal, accounting, dispute-resolution, and record-keeping needs. We use administrative, technical, and organizational safeguards designed to protect information, although no online system can be guaranteed completely secure.

7. Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to processing of your information, request portability, and lodge a complaint with a competent data protection authority. To exercise a right, contact us using the details below. We may need to verify your identity before responding.

8. Children and third-party links

Our website is intended for business audiences and is not directed to children. Our website may contain links to third-party sites. Their privacy practices are governed by their own notices, and we encourage you to review them.

9. Updates and contact

We may update this policy when our practices or legal requirements change. The revised version will be posted on this page. Questions or requests may be sent to admin@fenloraclothing.shop, by phone at +442088503055, or by mail at 28 Thurlow Road, London, United Kingdom, NW3 5PP.